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Returned orders are any order that has been delivered and then returned or declined by the Buyer. The restocking fee is 20% of the sales amount. Returned purchases are only accepted within 90 days of the purchase date and if the wine is a current vintage still stocked by Grapes The Wine Company. If wine is returned without a receipt, we will only honor the lowest price the item has sold for in the last 6 months and will only issue an in-house credit on the Buyer’s Account valid for one (1) year.
Unfortunately, sometimes wine bottles may not get to you in perfect condition. Grapes The Wine Company is more than happy to replace or refund within 90 days of the original purchase date items that are damaged on arrival or are corked or otherwise flawed. Once the damaged bottles have been returned to us, we will issue you a refund, house credit or a replacement. We do not accept returns for items that are just simply not liked.
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